| DATE | SHARED BY | TOPIC |
| 09/18/2024 | Nina Okun | Cyracom Calls – New Channel- New Process
https://support.panamericom.io/index.php/kb/language-solutions/ |
| 09/17/2024 | Nina Okun | Proper Documentation – New Standard Template
https://support.panamericom.io/index.php/kb/properdocumentation/ |
| 09/17/2024 | Nina Okun | HIPAA Confirm the caller’s identity
https://support.panamericom.io/index.php/kb/hipaa-matrix/ |
| 09/05/2024 | Nina Okun | Synergen Pay Quick Sync
https://support.panamericom.io/index.php/kb/quick-sync-in-synergen-pay/ |
| 09/04/2024 | Nina Okun | Onshore Cases
https://support.panamericom.io/index.php/kb/onshorecases/ |
| 09/04/2024 | Nina Okun | Compassionate Care
https://support.panamericom.io/index.php/kb/compassionate-care/ |
| 08/28/2024 | Nina Okun | Statement Hold
https://support.panamericom.io/index.php/kb/digital-statements-update/ |
| 08/26/2024 | Nina Okun | Demographics Verification
https://support.panamericom.io/index.php/kb/hipaa-matrix/ |
| 08/21/2024 | Nina Okun | Price Transparency Program – Expiration Date Change
https://support.panamericom.io/wp-content/uploads/2020/07/PTP_PTE-SOP-202211-4.pdf |
| 08/21/2024 | Nina Okun | Compassionate Care Income
https://support.panamericom.io/index.php/kb/compassionate-care/ |
| 08/16/2024 | Nina Okun | Language Solutions Cyracom
https://support.panamericom.io/index.php/kb/language-solutions/ |
| 08/14/2024 | Nina Okun | Hold Process Reminder
https://support.panamericom.io/index.php/kb/greeting/ |
| 08/13/2024 | Nina Okun | Outbound Calls HIPAA & Demographics
https://support.panamericom.io/index.php/kb/hipaa-matrix/ |
| 08/09/2024 | Nina Okun | Refunds HRA/HSA/FSA
https://support.panamericom.io/index.php/kb/refunds-and-retract-claims/ |
| 08/08/2024 | Nina Okun | Mandatory Questions – Demographics
https://support.panamericom.io/index.php/kb/hipaa-matrix/ |
| 08/06/2024 | Nina Okun | Redraw – Billing Policy
https://support.panamericom.io/index.php/kb/redraw-policy/ |
| 08/06/2024 | Nina Okun | Insurance Add or Modify
https://support.panamericom.io/index.php/kb/insurance-update/ |
| 08/01/2024 | Nina Okun | Mandatory Questions – Demographics
https://support.panamericom.io/index.php/kb/hipaa-matrix/ |
| 07/29/2024 | Nina Okun | What to do if a Payment Option Fails
https://support.panamericom.io/index.php/kb/move-payments/ |
| 07/29/2024 | Nina Okun | Payment Plan
https://support.panamericom.io/index.php/kb/payments/ |
| 07/26/2024 | Nina Okun | Ensuring Documentation For Every Call
https://support.panamericom.io/index.php/kb/notes-tab/ |
| 07/26/2024 | Nina Okun | Synergen Pay Sync Functionality
https://support.panamericom.io/index.php/kb/quick-sync-in-synergen-pay/ |
| 07/26/2024 | Nina Okun | HIPAA Reminder
https://support.panamericom.io/index.php/kb/hipaa-matrix/ |
| 07/25/2024 | Nina Okun | Compassionate Care
https://support.panamericom.io/index.php/kb/compassionate-care/ |
| 07/25/2024 | Nina Okun | Mandatory Questions Demographics
https://support.panamericom.io/index.php/kb/hipaa-matrix/ |
| 07/25/2024 | Nina Okun | Language Solutions
https://support.panamericom.io/index.php/kb/language-solutions/ |
| 07/22/2024 | Nina Okun | Search AMD Records
https://support.panamericom.io/index.php/kb/how-to-search-for-a-case-in-natera-care/ |
| 07/22/2024 | Nina Okun | Itemized Bill
https://support.panamericom.io/index.php/kb/itemized-bills/ |
| 07/18/2024 | Nina Okun | HIPAA For Transferred Calls
https://support.panamericom.io/index.php/kb/hipaa-matrix/ |
| 07/14/2024 | Nina Okun | RD Approval – Courtesy Exception
https://support.panamericom.io/index.php/kb/walkdown2024/ |
| 07/12/2024 | Nina Okun | Do Not Contact Me
https://support.panamericom.io/index.php/kb/do-not-contact-me/ |
| 07/05/2024 | Nina Okun | Spectrum Transfers
https://support.panamericom.io/index.php/kb/phone-book/ |
| 07/02/2024 | Nina Okun | Issues with your Tools
https://support.panamericom.io/index.php/kb/it-tickets/ |
| 07/01/2024 | Nina Okun | Insurance Add or Modity
https://support.panamericom.io/index.php/kb/insurance-update/ |
| 06/28/2024 | Nina Okun | Ensuring Documentation for Every Call
https://support.panamericom.io/index.php/kb/notes-tab/ |
| 06/27/2024 | Nina Okun | Billed to Insurance, Where to Find it
https://support.panamericom.io/index.php/kb/history-tab/ |
| 06/26/2024 | Nina Okun | Pre Tests Estimates Inquiries
https://support.panamericom.io/wp-content/uploads/2023/04/PTE-Scripts-1-1.pdf |
| 06/26/2024 | Nina Okun | Onshore Cases
https://support.panamericom.io/index.php/kb/off-shore-cases-ins-we-dont-work-with/ |
| 06/25/2024 | Nina Okun | Compassionate Care
https://support.panamericom.io/index.php/kb/compassionate-care/ |
| 06/20/2024 | Nina Okun | Reporting Issues
https://support.panamericom.io/index.php/kb/it-tickets/ |
| 06/20/2024 | Nina Okun | Natera Employees & Partners
https://support.panamericom.io/index.php/kb/nateraemployees_partners/ |
| 06/20/2024 | Nina Okun | Denial Claim due to DOS
https://support.panamericom.io/index.php/kb/prex1-denial-code/ |
| 06/14/2024 | Nina Okun | Transfers by Test Type
https://support.panamericom.io/index.php/kb/phone-book/ |
| 06/14/2024 | Nina Okun | Partial Balance
https://support.panamericom.io/index.php/kb/pending-balance-in-synergen-pay/ |
| 06/14/2024 | Nina Okun | Language Solutions
https://support.panamericom.io/index.php/kb/language-solutions/ |
| 06/14/2024 | Nina Okun | Compassionate Care Application
https://support.panamericom.io/index.php/kb/compassionate-care/ |
| 06/14/2024 | Nina Okun | What to do if a payment option fails
https://support.panamericom.io/index.php/kb/move-payments/ |
| 06/12/2024 | Nina Okun | Hipaa and Opening Scritp
https://support.panamericom.io/index.php/kb/hipaa-matrix/ |
| 06/11/2024 | Nina Okun | Red Flags
https://support.panamericom.io/index.php/kb/redflags/ |
| 06/11/2024 | Nina Okun | Partial Balance
https://support.panamericom.io/index.php/kb/pending-balance-in-synergen-pay/ |
| 06/07/2024 | Nina Okun | Insurance Updates
https://support.panamericom.io/index.php/kb/insurance-update/ |
| 06/05/2024 | Marvin Miranda | Insurance Update Process Reminder
https://support.panamericom.io/index.php/kb/insurance-update/ |
| 05/30/2024 | Marvin Miranda |
Turnaround Times
https://support.panamericom.io/index.php/kb/turnaroundtimes/ |
| 05/29/2024 | Marvin Miranda | Onshore Update
https://support.panamericom.io/index.php/kb/off-shore-cases-ins-we-dont-work-with/ |
| 05/22/2024 | Marvin Miranda | No Proof Of Income Updated Process
https://support.panamericom.io/index.php/kb/07-19-2021-non-resident-letter-and-procedures/ |
| 05/20/2024 | Marvin Miranda | Self-Pay to Billing Insurance MEDICAID
https://support.panamericom.io/index.php/kb/self-pay-to-billing-insurance-update/ |
| 05/17/2024 | Marvin Miranda | New Turnaround Times
https://support.panamericom.io/index.php/kb/7-19-2021-turnaround-time-for-each-escalation/ |
| 05/10/2024 | Marvin Miranda | New Call Scripts 4.0
https://support.panamericom.io/index.php/kb/https-docs-google-com-spreadsheets-d-1zeuaig-_0w_xscxw2olpg8q_gash5ilzjbfsxuu9cju-edituspsharing/ |
| 05/07/2024 | Marvin Miranda | HIPAA Verification Reminder
https://support.panamericom.io/index.php/kb/hipaa-matrix/ |
| 05/06/2024 | Marvin Miranda | Compassionate Care Syncro CRM reminder
https://support.panamericom.io/index.php/kb/compassionate-care/ |
| 05/03/2024 | Marvin Miranda | MEDICAID Write Offs
https://support.panamericom.io/index.php/kb/insurance-update-medicaid-plan/ |
| 05/03/2024 | Marvin Miranda | Payments and Payment Plan Reminder
https://support.panamericom.io/index.php/kb/payments/ |
| 05/03/2024 | Marvin Miranda | Patients Consent to Third-Party Caller
https://support.panamericom.io/index.php/kb/hipaa-matrix/ |
| 05/02/2024 | Marvin Miranda | New Call Scripts 3.0
https://support.panamericom.io/index.php/kb/natera-call-center-scripts/ |
| 05/01/2024 | Marvin Miranda | Estimates for BCN, McLaren and Molina of MI
https://support.panamericom.io/index.php/kb/estimates-for-bcn-mclaren-and-molina-of-mi/ |
| 04/30/2024 | Marvin Miranda | AMCA, PTP/PTE Transfer Process Breakdown
https://support.panamericom.io/index.php/kb/amca-ptp-pte-transfer-process-breakdown/ |
| 04/29/2024 | Marvin Miranda | Self-Pay to Billing Insurance FAQ’s
https://support.panamericom.io/index.php/kb/self-pay-to-billing-insurance-update/ |
| 04/26/2024 | Marvin Miranda | Case Number In uContact
https://support.panamericom.io/index.php/kb/ucontact-log-in-and-log-out/ |
| 04/26/2024 | Marvin Miranda | Self-Pay to Billing Insurance Update
https://support.panamericom.io/index.php/kb/self-pay-to-billing-insurance-update/ |
| 04/24/2024 | Marvin Miranda | Digital Statements Update
https://support.panamericom.io/index.php/kb/digital-statements-update/ |
| 04/24/2024 | Marvin Miranda | Onshore Update
https://support.panamericom.io/index.php/kb/off-shore-cases-ins-we-dont-work-with/ |
| 04/16/2024 | Marvin Miranda | IVR Phone Tree Options
https://support.panamericom.io/index.php/kb/phone-book/ |
| 04/16/2024 | Marvin Miranda | Call Transfer Process
https://support.panamericom.io/index.php/kb/transfers/ |
| 04/16/2024 | Marvin Miranda | Account Modifications Reminder
https://support.panamericom.io/index.php/kb/account-modifications/ |
| 04/15/2024 | Marvin Miranda | HIPAA Process Clarification
https://support.panamericom.io/index.php/kb/hipaa-matrix/ |
| 04/10/2024 | Gustavo Monzon | Usage Of Syncro CRM
https://support.panamericom.io/index.php/kb/08-02-2021-zbal-template/ |
| 04/09/2024 | Marvin Miranda | OA100 Scenarios
https://support.panamericom.io/index.php/kb/how-to-handle-oa100-cases/ |
| 04/09/2024 | Marvin Miranda | Empathy and Willingness Statements Tips
https://support.panamericom.io/index.php/kb/empathy-and-willingness-statements-tips/ |
| 04/04/2024 | Marvin Miranda | Onshore Update
https://support.panamericom.io/index.php/kb/off-shore-cases-ins-we-dont-work-with/ |
| 03/29/2024 | Marvin Miranda | Payments And Payment Plans Update
https://support.panamericom.io/index.php/kb/payment-plan/ |
| 03/26/2024 | Marvin Miranda | Onshore Cases
https://support.panamericom.io/index.php/kb/off-shore-cases-ins-we-dont-work-with/ |
| 03/26/2024 | Marvin Miranda | Real First Name On All Call
https://support.panamericom.io/index.php/kb/greeting/ |
| 03/13/2024 | Marvin Miranda | No Proof Of Income Reminder
https://support.panamericom.io/index.php/kb/07-19-2021-non-resident-letter-and-procedures/ |
| 03/11/2024 | Marvin Miranda | Payment Link Reminder
https://support.panamericom.io/index.php/kb/payments/ |
| 03/11/2024 | Marvin Miranda | Insurance Agent Calling Do’s And Don’ts
https://support.panamericom.io/index.php/kb/insurance-update-matrix/ |
| 03/07/2024 | Marvin Miranda | Notes in LIMS / CARE Update
https://support.panamericom.io/index.php/kb/notes-tab/ |
| 03/06/2024 | Marvin Miranda | Non-Billing Calls Related
https://support.panamericom.io/index.php/kb/phone-book/ |
| 03/05/2024 | Marvin Miranda | Callback Process Reminder
https://support.panamericom.io/index.php/kb/ucontact-log-in-and-log-out/ |
| 03/01/2024 | Marvin Miranda | Payment Plan Update
https://support.panamericom.io/index.php/kb/payment-plan/ |
| 02/28/2024 | Marvin Miranda | Case Search Reminder
https://support.panamericom.io/index.php/kb/how-to-search-for-a-case-in-natera-care/ |
| 02/26/2024 | Marvin Miranda | HIPAA Verification Reminder
https://support.panamericom.io/index.php/kb/hipaa-matrix/ |
| 02/26/2024 | Marvin Miranda | Legal Action Threats Against Us
https://support.panamericom.io/index.php/kb/natera-call-center-scripts/ |
| 02/20/2024 | Marvin Miranda | New Call Scripts 2.0
https://support.panamericom.io/index.php/kb/natera-call-center-scripts/ |
| 02/20/2024 | Marvin Miranda | Account Notes Reminder
https://support.panamericom.io/index.php/kb/notes-tab/ |
| 02/14/2024 | Douglas Arreaga | Payment Plan Cancelations
https://support.panamericom.io/index.php/kb/payments/ |
| 02/14/2024 | Marvin Miranda | Account Notes Update
https://support.panamericom.io/index.php/kb/notes-tab/ |
| 01/26/2024 | Marvin Miranda | New Walkdown Process Clarification
https://support.panamericom.io/index.php/kb/new-walkdown-08-01-2022/ |
| 01/26/2024 | Marvin Miranda | New Call Dispositons
https://support.panamericom.io/index.php/kb/billing-dispositions/ |
| 01/18/2024 | Marvin Miranda | Legal Action Threats Agains Us
https://support.panamericom.io/index.php/kb/natera-call-center-scripts/ |
| 01/18/2024 | Marvin Miranda | Reminder for Escalation Calls
https://support.panamericom.io/index.php/kb/escalations/ |
| 01/18/2024 | Marvin Miranda | Medical Records Emails and SMS
https://support.panamericom.io/index.php/kb/medical-records-emails-and-sms-appeals-notification/ |
| 01/17/2024 | Marvin Miranda | Walkdown Process Reminder
https://support.panamericom.io/index.php/kb/new-walkdown-08-01-2022/ |
| 01/17/2024 | Marvin Miranda | No Proof of Income Reminder
https://support.panamericom.io/index.php/kb/07-19-2021-non-resident-letter-and-procedures/ |
| 01/12/2024 | Marvin Miranda | Friendly Reminder TEST RESULTS
https://support.panamericom.io/index.php/kb/phone-book/ |
| 01/10/2024 | Marvin Miranda | New PA Process
https://support.panamericom.io/index.php/kb/pa-process-for-billing-agents/ |