Categories
Uncategorized

Quality Updates

DATESHARED BYTOPIC
09/18/2024Nina OkunCyracom Calls – New Channel- New Process

https://support.panamericom.io/index.php/kb/language-solutions/
09/17/2024Nina OkunProper Documentation – New Standard Template

https://support.panamericom.io/index.php/kb/properdocumentation/
09/17/2024Nina OkunHIPAA Confirm the caller’s identity

https://support.panamericom.io/index.php/kb/hipaa-matrix/
09/05/2024Nina OkunSynergen Pay Quick Sync

https://support.panamericom.io/index.php/kb/quick-sync-in-synergen-pay/
09/04/2024Nina OkunOnshore Cases

https://support.panamericom.io/index.php/kb/onshorecases/
09/04/2024Nina OkunCompassionate Care

https://support.panamericom.io/index.php/kb/compassionate-care/
08/28/2024Nina OkunStatement Hold

https://support.panamericom.io/index.php/kb/digital-statements-update/
08/26/2024Nina OkunDemographics Verification

https://support.panamericom.io/index.php/kb/hipaa-matrix/
08/21/2024Nina OkunPrice Transparency Program – Expiration Date Change

https://support.panamericom.io/wp-content/uploads/2020/07/PTP_PTE-SOP-202211-4.pdf
08/21/2024Nina OkunCompassionate Care Income

https://support.panamericom.io/index.php/kb/compassionate-care/
08/16/2024Nina OkunLanguage Solutions Cyracom

https://support.panamericom.io/index.php/kb/language-solutions/
08/14/2024Nina OkunHold Process Reminder

https://support.panamericom.io/index.php/kb/greeting/
08/13/2024Nina OkunOutbound Calls HIPAA & Demographics

https://support.panamericom.io/index.php/kb/hipaa-matrix/
08/09/2024Nina OkunRefunds HRA/HSA/FSA

https://support.panamericom.io/index.php/kb/refunds-and-retract-claims/
08/08/2024Nina OkunMandatory Questions – Demographics

https://support.panamericom.io/index.php/kb/hipaa-matrix/
08/06/2024Nina OkunRedraw – Billing Policy

https://support.panamericom.io/index.php/kb/redraw-policy/
08/06/2024Nina OkunInsurance Add or Modify

https://support.panamericom.io/index.php/kb/insurance-update/
08/01/2024Nina OkunMandatory Questions – Demographics

https://support.panamericom.io/index.php/kb/hipaa-matrix/
07/29/2024Nina OkunWhat to do if a Payment Option Fails

https://support.panamericom.io/index.php/kb/move-payments/
07/29/2024Nina OkunPayment Plan

https://support.panamericom.io/index.php/kb/payments/
07/26/2024Nina OkunEnsuring Documentation For Every Call

https://support.panamericom.io/index.php/kb/notes-tab/
07/26/2024Nina OkunSynergen Pay Sync Functionality

https://support.panamericom.io/index.php/kb/quick-sync-in-synergen-pay/
07/26/2024Nina OkunHIPAA Reminder

https://support.panamericom.io/index.php/kb/hipaa-matrix/
07/25/2024Nina OkunCompassionate Care

https://support.panamericom.io/index.php/kb/compassionate-care/
07/25/2024Nina OkunMandatory Questions Demographics

https://support.panamericom.io/index.php/kb/hipaa-matrix/
07/25/2024Nina OkunLanguage Solutions

https://support.panamericom.io/index.php/kb/language-solutions/
07/22/2024Nina OkunSearch AMD Records

https://support.panamericom.io/index.php/kb/how-to-search-for-a-case-in-natera-care/
07/22/2024Nina OkunItemized Bill

https://support.panamericom.io/index.php/kb/itemized-bills/
07/18/2024Nina OkunHIPAA For Transferred Calls

https://support.panamericom.io/index.php/kb/hipaa-matrix/
07/14/2024Nina OkunRD Approval – Courtesy Exception

https://support.panamericom.io/index.php/kb/walkdown2024/
07/12/2024Nina OkunDo Not Contact Me

https://support.panamericom.io/index.php/kb/do-not-contact-me/
07/05/2024Nina OkunSpectrum Transfers

https://support.panamericom.io/index.php/kb/phone-book/
07/02/2024Nina OkunIssues with your Tools

https://support.panamericom.io/index.php/kb/it-tickets/
07/01/2024Nina OkunInsurance Add or Modity

https://support.panamericom.io/index.php/kb/insurance-update/
06/28/2024Nina OkunEnsuring Documentation for Every Call

https://support.panamericom.io/index.php/kb/notes-tab/
06/27/2024Nina OkunBilled to Insurance, Where to Find it

https://support.panamericom.io/index.php/kb/history-tab/
06/26/2024Nina OkunPre Tests Estimates Inquiries

https://support.panamericom.io/wp-content/uploads/2023/04/PTE-Scripts-1-1.pdf
06/26/2024Nina OkunOnshore Cases

https://support.panamericom.io/index.php/kb/off-shore-cases-ins-we-dont-work-with/
06/25/2024Nina OkunCompassionate Care

https://support.panamericom.io/index.php/kb/compassionate-care/
06/20/2024Nina OkunReporting Issues

https://support.panamericom.io/index.php/kb/it-tickets/
06/20/2024Nina OkunNatera Employees & Partners

https://support.panamericom.io/index.php/kb/nateraemployees_partners/
06/20/2024Nina OkunDenial Claim due to DOS

https://support.panamericom.io/index.php/kb/prex1-denial-code/
06/14/2024Nina OkunTransfers by Test Type

https://support.panamericom.io/index.php/kb/phone-book/
06/14/2024Nina OkunPartial Balance

https://support.panamericom.io/index.php/kb/pending-balance-in-synergen-pay/
06/14/2024Nina OkunLanguage Solutions

https://support.panamericom.io/index.php/kb/language-solutions/
06/14/2024Nina OkunCompassionate Care Application

https://support.panamericom.io/index.php/kb/compassionate-care/
06/14/2024Nina OkunWhat to do if a payment option fails

https://support.panamericom.io/index.php/kb/move-payments/
06/12/2024Nina OkunHipaa and Opening Scritp

https://support.panamericom.io/index.php/kb/hipaa-matrix/
06/11/2024Nina OkunRed Flags

https://support.panamericom.io/index.php/kb/redflags/
06/11/2024Nina OkunPartial Balance

https://support.panamericom.io/index.php/kb/pending-balance-in-synergen-pay/
06/07/2024Nina OkunInsurance Updates

https://support.panamericom.io/index.php/kb/insurance-update/
06/05/2024Marvin MirandaInsurance Update Process Reminder

https://support.panamericom.io/index.php/kb/insurance-update/
05/30/2024Marvin Miranda
Turnaround Times

https://support.panamericom.io/index.php/kb/turnaroundtimes/
05/29/2024Marvin MirandaOnshore Update

https://support.panamericom.io/index.php/kb/off-shore-cases-ins-we-dont-work-with/
05/22/2024Marvin MirandaNo Proof Of Income Updated Process

https://support.panamericom.io/index.php/kb/07-19-2021-non-resident-letter-and-procedures/
05/20/2024Marvin MirandaSelf-Pay to Billing Insurance MEDICAID

https://support.panamericom.io/index.php/kb/self-pay-to-billing-insurance-update/
05/17/2024Marvin MirandaNew Turnaround Times

https://support.panamericom.io/index.php/kb/7-19-2021-turnaround-time-for-each-escalation/
05/10/2024Marvin MirandaNew Call Scripts 4.0

https://support.panamericom.io/index.php/kb/https-docs-google-com-spreadsheets-d-1zeuaig-_0w_xscxw2olpg8q_gash5ilzjbfsxuu9cju-edituspsharing/
05/07/2024Marvin MirandaHIPAA Verification Reminder

https://support.panamericom.io/index.php/kb/hipaa-matrix/
05/06/2024Marvin MirandaCompassionate Care Syncro CRM reminder

https://support.panamericom.io/index.php/kb/compassionate-care/
05/03/2024Marvin MirandaMEDICAID Write Offs

https://support.panamericom.io/index.php/kb/insurance-update-medicaid-plan/
05/03/2024Marvin MirandaPayments and Payment Plan Reminder

https://support.panamericom.io/index.php/kb/payments/
05/03/2024Marvin MirandaPatients Consent to Third-Party Caller

https://support.panamericom.io/index.php/kb/hipaa-matrix/
05/02/2024Marvin MirandaNew Call Scripts 3.0

https://support.panamericom.io/index.php/kb/natera-call-center-scripts/
05/01/2024Marvin MirandaEstimates for BCN, McLaren and Molina of MI

https://support.panamericom.io/index.php/kb/estimates-for-bcn-mclaren-and-molina-of-mi/
04/30/2024Marvin MirandaAMCA, PTP/PTE Transfer Process Breakdown

https://support.panamericom.io/index.php/kb/amca-ptp-pte-transfer-process-breakdown/
04/29/2024Marvin MirandaSelf-Pay to Billing Insurance FAQ’s

https://support.panamericom.io/index.php/kb/self-pay-to-billing-insurance-update/
04/26/2024Marvin MirandaCase Number In uContact

https://support.panamericom.io/index.php/kb/ucontact-log-in-and-log-out/
04/26/2024Marvin MirandaSelf-Pay to Billing Insurance Update

https://support.panamericom.io/index.php/kb/self-pay-to-billing-insurance-update/
04/24/2024Marvin MirandaDigital Statements Update

https://support.panamericom.io/index.php/kb/digital-statements-update/
04/24/2024Marvin MirandaOnshore Update

https://support.panamericom.io/index.php/kb/off-shore-cases-ins-we-dont-work-with/
04/16/2024Marvin MirandaIVR Phone Tree Options

https://support.panamericom.io/index.php/kb/phone-book/
04/16/2024Marvin MirandaCall Transfer Process

https://support.panamericom.io/index.php/kb/transfers/
04/16/2024Marvin MirandaAccount Modifications Reminder

https://support.panamericom.io/index.php/kb/account-modifications/
04/15/2024Marvin MirandaHIPAA Process Clarification

https://support.panamericom.io/index.php/kb/hipaa-matrix/
04/10/2024Gustavo MonzonUsage Of Syncro CRM

https://support.panamericom.io/index.php/kb/08-02-2021-zbal-template/
04/09/2024Marvin MirandaOA100 Scenarios

https://support.panamericom.io/index.php/kb/how-to-handle-oa100-cases/
04/09/2024Marvin MirandaEmpathy and Willingness Statements Tips

https://support.panamericom.io/index.php/kb/empathy-and-willingness-statements-tips/
04/04/2024Marvin MirandaOnshore Update

https://support.panamericom.io/index.php/kb/off-shore-cases-ins-we-dont-work-with/
03/29/2024Marvin MirandaPayments And Payment Plans Update

https://support.panamericom.io/index.php/kb/payment-plan/
03/26/2024Marvin MirandaOnshore Cases

https://support.panamericom.io/index.php/kb/off-shore-cases-ins-we-dont-work-with/
03/26/2024Marvin MirandaReal First Name On All Call

https://support.panamericom.io/index.php/kb/greeting/
03/13/2024Marvin MirandaNo Proof Of Income Reminder

https://support.panamericom.io/index.php/kb/07-19-2021-non-resident-letter-and-procedures/
03/11/2024Marvin MirandaPayment Link Reminder

https://support.panamericom.io/index.php/kb/payments/
03/11/2024Marvin MirandaInsurance Agent Calling Do’s And Don’ts

https://support.panamericom.io/index.php/kb/insurance-update-matrix/
03/07/2024Marvin MirandaNotes in LIMS / CARE Update

https://support.panamericom.io/index.php/kb/notes-tab/
03/06/2024Marvin MirandaNon-Billing Calls Related

https://support.panamericom.io/index.php/kb/phone-book/
03/05/2024Marvin MirandaCallback Process Reminder

https://support.panamericom.io/index.php/kb/ucontact-log-in-and-log-out/
03/01/2024Marvin MirandaPayment Plan Update

https://support.panamericom.io/index.php/kb/payment-plan/
02/28/2024Marvin MirandaCase Search Reminder

https://support.panamericom.io/index.php/kb/how-to-search-for-a-case-in-natera-care/
02/26/2024Marvin MirandaHIPAA Verification Reminder

https://support.panamericom.io/index.php/kb/hipaa-matrix/
02/26/2024Marvin MirandaLegal Action Threats Against Us

https://support.panamericom.io/index.php/kb/natera-call-center-scripts/
02/20/2024Marvin MirandaNew Call Scripts 2.0

https://support.panamericom.io/index.php/kb/natera-call-center-scripts/
02/20/2024Marvin MirandaAccount Notes Reminder

https://support.panamericom.io/index.php/kb/notes-tab/
02/14/2024Douglas ArreagaPayment Plan Cancelations

https://support.panamericom.io/index.php/kb/payments/
02/14/2024Marvin MirandaAccount Notes Update

https://support.panamericom.io/index.php/kb/notes-tab/
01/26/2024Marvin MirandaNew Walkdown Process Clarification

https://support.panamericom.io/index.php/kb/new-walkdown-08-01-2022/
01/26/2024Marvin MirandaNew Call Dispositons

https://support.panamericom.io/index.php/kb/billing-dispositions/
01/18/2024Marvin MirandaLegal Action Threats Agains Us

https://support.panamericom.io/index.php/kb/natera-call-center-scripts/
01/18/2024Marvin MirandaReminder for Escalation Calls

https://support.panamericom.io/index.php/kb/escalations/
01/18/2024Marvin MirandaMedical Records Emails and SMS

https://support.panamericom.io/index.php/kb/medical-records-emails-and-sms-appeals-notification/
01/17/2024Marvin MirandaWalkdown Process Reminder

https://support.panamericom.io/index.php/kb/new-walkdown-08-01-2022/
01/17/2024Marvin MirandaNo Proof of Income Reminder

https://support.panamericom.io/index.php/kb/07-19-2021-non-resident-letter-and-procedures/
01/12/2024Marvin MirandaFriendly Reminder TEST RESULTS

https://support.panamericom.io/index.php/kb/phone-book/
01/10/2024Marvin MirandaNew PA Process

https://support.panamericom.io/index.php/kb/pa-process-for-billing-agents/